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We are introducing a new phone system. Not the most exciting news admittedly, however, it's introduction in intended to make your calls to us more efficient. Some of you may already have experienced the new system as Eileen, our Customer Services Manager and Gemma, one of our team leaders have been trailing the system over the last few days. You may not have noticed any difference but hopefully you will have seen an improvement in the speed in which we can access your details.

Essentially our new phone system identifies who is calling by your number which is stored in our system and automatically brings up your name and details. Hopefully this will enable us to give you the answers you need much more quickly.

The system is going live to the whole of customer services tomorrow, and if you have any comments we would love to hear them.

Don't forget that the new legislation concerning the amount of holiday you are entitled to comes into force this week (the beginning of the new financial year). We will be taking provision for 28 rather than 24 days so don't forget to check regularly how much holiday pay you have accrued and use it when you have no work or intend to take a holiday.

As you may have noticed Susan has updated her legal bits today, covering holiday pay in a little more detail, and discusses a proposal put forward with regard to paternity pay .

If I don't speak to you before Easter, have a fantastic few days, even if you are working. I hope the weather holds out.

Hugo
08/04/2009